Refund and Returns Policy

Last Updated: October 19, 2026

At Byteva (https://byteva.net), customer satisfaction is our priority. Because we process orders exclusively via cryptocurrency (Bybit Pay), please read our specific terms regarding returns, cancellations, and cryptocurrency refunds carefully.

  1. Order Cancellation (Before Shipment)
  • You may cancel your order free of charge at any time before the package has been dispatched to the courier.
  • To request an immediate cancellation, contact us at support@byteva.net with your Order ID and payment transaction reference (TradeNo).
  1. 14-Day Return Window (Hardware & Electronics)
  • You have 14 calendar days from the date of delivery to request a return for eligible physical products.
  • Return Conditions: To qualify for a full refund, the item must be unused, in its original condition, with all factory seals, cables, manuals, and original packaging intact.
  • Non-Returnable Items: Opened software, digital activation keys, in-ear headphones/earbuds (for hygiene reasons once unsealed), and customized hardware configurations cannot be returned unless proven defective upon arrival (DOA).
  1. Defective or Damaged Items (DOA)
  • If your gadget arrives damaged in transit or exhibits a factory defect upon unboxing, please notify us at support@byteva.net within 48 hours of delivery, including clear photos or video evidence of the issue and the device serial number.
  • For verified defective items, Byteva will cover all return shipping costs and offer either a brand-new replacement or a 100% refund.
  1. How Cryptocurrency Refunds Are Calculated & Processed
    Because cryptocurrency values fluctuate, our refund policy ensures fairness and transparency:
  • Fiat-Pegged Valuation: All refunds are calculated based on the original fiat value (USD/EUR) of the order at the time of purchase, not the fluctuating quantity of cryptocurrency (unless the payment was made in a 1:1 USD-pegged stablecoin such as USDT or USDC).
  • Refund Method: Refunds are processed directly back to your Bybit account via Bybit Pay or to a verified USDT (TRC20 / ERC20 / Arbitrum) wallet address provided by the customer.
  • Processing Time: Once our warehouse receives and inspects the returned hardware, your refund will be approved and executed within 3 to 5 business days.
  • Network Fees: For standard returns (buyer’s remorse), original shipping fees and any applicable blockchain network transfer fees are non-refundable. For defective items or orders cancelled due to our error, Byteva covers 100% of the transaction fees.
  1. Incorrect Wallet or Underpaid Transactions
  • If you accidentally send funds to an unsupported blockchain network or send an incomplete amount outside the Bybit Pay automated interface, contact support@byteva.net immediately with your TXID. While we will assist in reconciling funds that reach our merchant account, Byteva cannot recover funds sent to an incorrect external blockchain address.
  1. Contact for Returns
    To initiate a return or refund, contact us at: